Our Commitment to You

At Silverlines Equipment Store, we understand that timely delivery is crucial to keeping your garden thriving. Whether you’re a passionate home gardener or a professional landscaper, we ensure your premium watering and irrigation products reach you efficiently, no matter where you are in the world (excluding Asia and some remote areas). Our delivery options are designed to offer flexibility, reliability, and convenience, matching the high quality of the products we curate.

Shipping Options

We offer two main shipping methods to cater to your needs:

  • Standard Shipping: For a flat fee of £12.95, we use trusted carriers like DHL or FedEx. Your order will be processed within 1-2 business days and delivered within 10-15 days after dispatch. This option is ideal if you need your items a bit quicker.
  • Free Shipping: For orders over £50, we provide free shipping via EMS. After processing your order in 1-2 days, delivery takes 15-25 days post-dispatch. This economical choice is perfect for larger orders without compromising on reliability.

Note: All orders are processed from our warehouse in Birmingham, UK. Delivery times may vary slightly due to customs or seasonal factors, but we strive to keep delays minimal.

Order Processing and Tracking

Once you place an order, our team works diligently to pack and dispatch it within 1-2 business days. You’ll receive a confirmation email with tracking information, so you can monitor your shipment’s journey right to your doorstep. We partner with globally recognized carriers like DHL, FedEx, and EMS to ensure secure and transparent delivery.

International Delivery

We proudly serve customers across the globe (excluding Asia and some remote areas due to logistical constraints). Our shipping partners are selected for their extensive networks and reliability, ensuring your Claber hose reels, Gardena drip irrigation systems, or Rain Bird sprinklers arrive in perfect condition. Please note that any customs duties or import taxes are the responsibility of the customer, as per international shipping regulations.

Returns and Refunds

If you’re not completely satisfied with your purchase, we offer a hassle-free return policy within 15 days of receiving your order. Please contact our customer service team at [email protected] to initiate a return. Once approved, we’ll guide you through the process and issue a refund or exchange promptly. Note that return shipping costs are borne by the customer unless the item is defective or incorrect.

Why Trust Our Delivery?

Just like our products—durable, efficient, and designed for sustainability—our delivery services reflect our commitment to quality. We know that every minute counts in gardening, and we aim to get your tools to you swiftly so you can focus on what you love: nurturing a beautiful, lush garden.

Thank you for choosing Silverlines Equipment Store. We’re here to support your gardening journey with reliable delivery and exceptional service.