Welcome to Silverlines Equipment Store’s FAQ page. We’ve compiled answers to common questions about our premium garden watering and irrigation products, delivery services, and customer support. Can’t find what you’re looking for? Please contact our friendly team at [email protected].

Product Questions

What types of irrigation systems do you offer?
We specialise in premium watering and irrigation solutions, including drip irrigation systems, sprinklers, hose reels, tap timers, and various hose fittings from trusted brands like Claber, Gardena, and Rain Bird.
Are your products suitable for professional landscapers?
Yes, our products are curated for both passionate home gardeners and professional landscapers. We offer durable, efficient, and sustainable equipment designed to meet various gardening needs.
Do you sell compatible accessories for different brands?
Yes, we offer a wide range of compatible accessories, including brass hose fittings, garden tap splitters, and connectors that work seamlessly with various irrigation systems.

Delivery & Shipping

Where do you deliver?
We proudly ship globally, excluding Asia and some remote areas due to logistical constraints. Our efficient delivery network ensures your products reach you wherever you are.
What are your shipping options?
We offer two reliable options:
– Standard Shipping: £12.95 flat fee via DHL or FedEx, delivered within 10-15 days after dispatch.
– Free Shipping: For orders over £50 via EMS, delivered within 15-25 days after dispatch.
How long does order processing take?
All orders are processed within 1-2 business days from our Birmingham, UK warehouse. You’ll receive a confirmation email with tracking information once dispatched.
Are there any additional import charges?
Yes, any customs duties or import taxes are the customer’s responsibility as per international shipping regulations. These are not included in our product or shipping prices.

Returns & Refunds

What is your return policy?
We offer a hassle-free return policy within 15 days of receiving your order. Contact us at [email protected] to initiate a return. Return shipping costs are customer-responsible unless the item is defective or incorrect.
How long do refunds take?
Once we receive and inspect your returned item, we’ll process your refund or exchange promptly. Refunds typically appear in your account within 5-10 business days, depending on your payment method.

Payment Methods

What payment methods do you accept?
We accept Visa, MasterCard, JCB, and PayPal for your convenience and security.
Is my payment information secure?
Absolutely. We use industry-standard encryption to protect your payment information and ensure secure transactions.

Account & Order Management

How can I track my order?
Once your order is dispatched, we’ll send a confirmation email with tracking information. You can use this to monitor your shipment’s journey directly with the carrier.
Can I modify or cancel my order after placement?
Please contact us immediately at [email protected] if you need to modify or cancel your order. We’ll assist if your order hasn’t yet been processed for dispatch.
Do you offer technical support for irrigation systems?
While we provide basic guidance, for detailed technical support we recommend consulting the manufacturer’s instructions or contacting them directly. We’re happy to help with general product queries.

Thank you for choosing Silverlines Equipment Store for your garden irrigation needs. We’re committed to providing quality products and reliable service to support your gardening journey.

Silverlines Equipment Store
53 Hurst Street, Birmingham, GB B4F 3HV
Email: [email protected]