Privacy Policy

At Silverlines Equipment Store, we value your privacy as much as you value your garden. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website gardenhosepipes.com or make a purchase from us.

By using our website, you consent to the data practices described in this policy. If you do not agree with the data practices described, you should not use our website.

1. Information We Collect

We collect information that you provide directly to us and information about your use of our website through automated technologies:

• Personal Information: When you make a purchase or create an account, we collect your name, email address, shipping address, payment information (processed securely by our payment partners), and phone number.
• Transaction Information: Details about the products you purchase and your payment method (note: we do not store complete payment card details).
• Technical Information: IP address, browser type, device information, and pages you visit on our site.
• Communication Data: Records of correspondence when you contact our customer service team.

2. How We Use Your Information

We use your information for legitimate business purposes, including:

• Processing and fulfilling your orders for our premium garden irrigation products
• Providing customer support and responding to your inquiries
• Improving our website, products, and customer experience
• Sending you transactional emails (order confirmations, shipping updates)
• Preventing fraud and enhancing the security of our website
• Complying with legal obligations

3. Data Sharing and Disclosure

We respect your privacy and only share your information in the following circumstances:

• Service Providers: We share information with trusted third parties who assist us in operating our website, processing payments (PayPal, card processors), shipping orders, and providing marketing assistance. All partners are contractually obligated to protect your data.
• Legal Requirements: We may disclose information if required by law, regulation, or legal process.
• Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred as a business asset.

We do not sell, trade, or rent your personal information to third parties for their marketing purposes.

4. Data Storage and Security

Your data’s security is our priority, just as the quality of our Claber and Gardena products is:

• We store data on secure servers with appropriate technical and organizational measures.
• All payment transactions are encrypted using SSL technology and processed by PCI-DSS compliant providers.
• We never store your complete payment card details on our servers.
• While we implement robust security measures, no electronic transmission or storage is 100% secure. We continuously review and enhance our security practices.

As we serve customers globally (excluding Asia and some remote areas), your information may be processed outside your country of residence, but we ensure adequate protection through appropriate safeguards.

5. Your Rights

Depending on your location, you may have the following rights regarding your personal data:

• Access: You can request details of the personal information we hold about you.
• Correction: You can update or correct inaccurate information.
• Deletion: You can request deletion of your personal data, subject to certain legal obligations.
• Objection: You can object to certain processing activities, such as direct marketing.
• Data Portability: You can request a copy of your data in a machine-readable format.

To exercise these rights, please contact us at [email protected]. We will respond to legitimate requests within one month.

6. Cookies and Tracking Technologies

Our website uses cookies and similar technologies to enhance your browsing experience:

• Essential Cookies: Required for basic functions like processing payments and managing your shopping cart.
• Analytical Cookies: Help us understand how visitors interact with our website (e.g., Google Analytics).
• Marketing Cookies: Used to display relevant ads for our garden irrigation products on other websites.

You can control cookies through your browser settings. However, disabling certain cookies may affect the functionality of our website.

7. Changes to This Policy

We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. We will post the updated policy on our website with a revised “Last Updated” date.

8. Contact Us